Contact Liaison Technical Support
Liaison Software Corporation technical support can be reached at 714.543.9877 x302 or via email at support@liaisonsc.com between the hours of 7:00am to 4:00pm pacific time
Liaison Software Corporation offers technical support on all of their products. In order to receive support, all users must have an active annual support and maintenance contract.
Our support contracts are typically 18% of the original SRP purchase price of the product. Technical Support renewal invoices are generally sent 6 weeks prior to expiration.
All new system sales require a 1 year Annual Support and Maintenance Contract; however, support does come with 30 days free support after which the annual maintenance agreement begins.
Remote Installation, Re-installation, Consultation, and Training are available; however, this is not part of the Annual Support and Maintenance contract and is billable at our normal hourly rate.
All Remote Installations need to be scheduled with our Tech Support Department.
Liaison Software Corporation's Support and Maintenance Agreement
Upon payment of the annual maintenance and support services fee, Liaison Software Corporation© doing business as Liaison, (“Liaison”) will provide the following maintenance and support services to the registered user (“you”) for Liaison Messenger® software (the “Software”) during the Term:
MAINTENANCE AND SUPPORT BENEFITS
All (a) updates for the installed and registered Software (including related documentation) commercially released by Liaison during the Term (updates consist of new releases of a particular software version which provide functional enhancements and error corrections which are indicated by a change in the numeric identifier in the digits to the right of the decimal such as from version .0 to version .0a). In addition, Liaison shall provide a discount on all version and product upgrades to the Software that are commercially released by Liaison during the Term (version upgrades consist of new releases with a higher version number such as from 2.x to 3.x.)
TELEPHONE AND FACSIMILE SUPPORT
Liaison shall provide unlimited telephone and facsimile support. The hours of support of operation are 7:00a.m. to 4:00 p.m. Pacific Standard Time, during normal business hours (Monday through Friday), excluding holidays. The registered user shall appoint up to two (2) individuals within its organization to serve as the primary contacts between Liaison and the registered user, and to receive support through the telephone support center. The registered user can increase the number of permissible contacts subject to payment to Liaison of additional fees. Phone support will be offered for the current release, plus one release back (e.g., releases 4.0 and 3.0).
Telephone and facsimile support does not include customization to templates, custom templates or filters made by the registered user or consultant employed by the registered user. Any necessary support to templates, custom templates or filters is billable by Liaison at the current hourly rate per hour. At the discretion of Liaison Software Corporation, Liaison may require prepayment before modifications are completed.
LIMITED WARRANTY
Liaison warrants that the support services will be performed in a professional workmanlike manner. EXCEPT FOR THE EXPRESS WARRANTY PROVIDED ABOVE, THE SUPPORT SERVICES ARE PROVIDED “AS IS” AND WITHOUT A WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, AND LIAISON SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTY, TERM OR CONDITION OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
LIMITATION OF LIABILITY
Liaison’s entire liability to you or any other party for any loss or damage resulting from any claims, demands or actions arising out of this Agreement shall not exceed the annual maintenance and support fee paid to Liaison for the software, net of dealer or distributor margins, notwithstanding any failure of essential purpose of any limited remedy.
NO LIABILITY FOR CONSEQUENTIAL DAMAGES. IN NO EVENT SHALL LIAISON OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTIAL, CONSEQUENTIALS, SPECIAL OR EXEMPLARY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR OTHER PECUNIARY LOSS) ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE OR THE PERFORMANCE OR FAILURE TO PERFORM SUPPORT SERVICES, EVEN IF LIAISON OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTIAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
TERM
Upon payment of the annual maintenance and support services fee, this document certifies that the registered user identified on the accompanying invoice is entitled to receive the maintenance and support services described herein for the one (1) year period specified on the invoice (the “Term”). The Term may be renewed for successive one (1) year periods. The registered user will be invoiced for annual renewals, and the Term will be appropriately renewed, unless Liaison receives written notification canceling the subscription 60 days prior to the expiration date of the Term. If the registered user does not pay such invoice by the expiration of the then-current Term, the registered user shall not be entitled to receive the maintenance described herein, and the Term will not be renewed or extended.
CONDITIONS
If you allow your maintenance and support plan to expire and desire to resume maintenance and support, you must pay a reinstatement fee for lapsed coverage of software maintenance and support in accordance with Liaison’s then current maintenance and support program. If you cancel your subscription to maintenance and support at any time during the Term of your subscription period, no refund, pro-rated or otherwise, will be given. This agreement is for one plan, per registered user, for all registered modules. If the use of a specific licensed and registered module is discontinued, a letter must be sent on a company letterhead prior to the commencement of the next subscription period (signed by an officer of the company) indicating that the company is no longer using the module.
LAW
If you acquired the Software in the United States, this Agreement is governed by the laws of the State of California. If you acquired this product in Australia, New Zealand, Canada, Hong Kong, Singapore or the United Kingdom, this agreement is governed by the laws of New South Wales, New Zealand, the province of Ontario, Hong Kong, Singapore or England, respectively.
Should you have any questions about this Agreement, you may contact Liaison Software Corporation by writing to 601 N. Parkcenter Dr, Suite 201, Santa Ana, CA 92705